Product overview

AI support on WhatsApp,grounded on your company knowledge.

Give your team one place to run support across WhatsApp, company knowledge, approvals, and workflows without losing context or control.

Existing WhatsApp Business accountCompany docs and policiesHuman escalation and workflows
What you can useLive

Run support where customers already message

Channel

WhatsApp-first conversations

Bring in the right support specialist

Team

Explicit specialist teams

Connect company systems and policies

Context

Connector-backed execution

Turn support policy into workflows

Workflow

Suggested recurring workflows

Start with the channel your customers already use, then expand into knowledge, workflows, specialists, and calling as your operation grows.

What the support stack includes

Each layer helps you answer more accurately, take action more reliably, and keep customers in one consistent support experience.

Run support where customers already message

Channel

Use WhatsApp as the front door for AI support, then extend into web chat or live calls only when the workflow needs it.

Key Features

WhatsApp-first conversations
Live web chat continuity
Real phone-call execution

Use Cases

Book appointmentsFollow up on requestsGet answers from businessesStay in one thread

Bring in the right support specialist

Team

Use specialists for support, billing, operations, or escalation while keeping the customer experience consistent.

Key Features

Explicit specialist teams
Delegation with memory
Coordinated multi-step work
One user-facing front door

Use Cases

Draft contentRun researchHandle operational tasksEscalate complex work

Connect company systems and policies

Context

Link the tools and reference systems your support operation depends on so answers and actions use real business context.

Key Features

Connector-backed execution
Read and write with approvals
Cross-app task context
Shared state across channels
Managed MCP connectors

Use Cases

Email triageSchedulingSlack follow-upsTool-assisted workflows

Turn support policy into workflows

Workflow

Build deterministic flows for refunds, reschedules, escalations, and after-hours routing so support stays consistent.

Key Features

Suggested recurring workflows
Scheduled and event-driven runs
Execution history and audits
Memory-backed improvement

Use Cases

Morning briefingsRecurring follow-upsWeekly prepOps handoffs

Built for day-to-day support, not one-off demos

Give your team the controls they need to trust what the system does: approvals, history, memory, and continuity across channels.

Execution-first product

Actions happen through tools, calls, approvals, and tracked outcomes instead of disappearing into chat.

Trust that compounds

Memory, approvals, and clear audit trails make the twin more useful the more work it handles.

Specialists behind one support experience

Specialists, tools, and automations stay behind one user-facing identity instead of fragmenting the experience.

Ready to launch AI support that actually resolves work?

Start on WhatsApp, add a calling line, connect your tools, and let Mavrk carry requests from message to resolution.