Privacy Policy

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Mavrk AI Pty Ltd ("Mavrk AI", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act"), including the Australian Privacy Principles ("APPs"), and other applicable privacy laws.

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This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:

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By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

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We may collect the following types of personal information:

Identity Information:

Financial Information:

Technical Information:

Communication Data:

Usage Information:

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We generally do not collect sensitive information as defined under the Privacy Act unless:

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We may collect information from:

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We collect information directly from you when you:

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We automatically collect certain information through:

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Information may be collected through:

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We use your personal information to:

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With your consent or as permitted by law, we may use your information to:

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Your data may be processed by AI systems to:

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We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

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We may share your information with:

Service Providers:

Professional Advisors:

Legal Requirements:

We may disclose information when required by:

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

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Your information may be transferred to and processed in:

We ensure appropriate safeguards are in place for international transfers.

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Your data is primarily stored in:

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We implement comprehensive security measures including:

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We retain your information for:

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In the event of an eligible data breach, we will:

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You have the right to:

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You can:

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You may request deletion of your personal information, subject to:

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You can opt out of:

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Contact us at privacy@mavrkai.com or through your account settings.

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You can manage cookies through:

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We respect Do Not Track browser signals where technically feasible.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

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Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

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When you use integrated services (e.g., Twilio for phone calls), those services' privacy policies also apply.

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If you use our APIs, you must:

We comply with all Australian Privacy Principles including:

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This policy demonstrates our transparent approach to privacy management.

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We only collect information reasonably necessary for our functions.

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We notify you at or before the time of collection about our practices.

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We use and disclose information only for primary purposes or as consented.

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We comply with direct marketing requirements including opt-out mechanisms.

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We ensure overseas recipients comply with APPs.

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We take reasonable steps to protect information from misuse, loss, and unauthorised access.

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We provide access to personal information upon request.

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We correct personal information when necessary.

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When using phone services:

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For business accounts:

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We will notify you of material changes via:

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Continued use after changes constitutes acceptance of the updated policy.

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If you have privacy concerns:

1. Contact our Privacy Officer at privacy@mavrkai.com

2. We will acknowledge within 48 hours

3. We aim to resolve within 30 days

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If unsatisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

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For privacy-related inquiries:

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For data protection matters:

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Mavrk AI Pty Ltd